Refunds and returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer a full refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it, and it must be in the original packaging. Gift cards and downloadable products are not returnable. Please do not send a purchase back to the artist.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and to approve or reject the refund. Approved refunds are applied to the original payment method. Only regular-priced items may be refunded. Sale items cannot be refunded.

If you have not received a refund, check your card or bank statement first. Processing can take several days after we issue it. Contact info@gallery360art.com if the refund still has not appeared.

Exchanges

We replace items only if they are defective or damaged. Email info@gallery360art.com and send the item to 310 First St. SW, Suite 150, Roanoke, VA 24011.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return once the returned item is received.

Shipping

You are responsible for paying return shipping costs. Shipping charges are non-refundable. If you receive a refund, the return shipping cost is deducted from the refund.

Questions about returns can be sent to info@gallery360art.com or 540-798-3588.